Privacy statement

L’Ardenaisienne SPRL

Avenue Albert Ier, 4 à B-4607 Dalhem

BE0828.999.018, RPM Tribunal de l’Entreprise de Liège Division Liège]

+32 477 53 74 21 | |


L'Ardenaisienne SPRL respects your privacy and ensures that the personal information you provide to us remains confidential. In this privacy statement, you can read what data we collect if you use our services and/or products, the purposes for which we collect this data and how we use it. We also explain what your rights are, who has access to your data and how long we keep it. If you still have questions about our privacy policy after reading this statement, you can send them to us at


Purposes of processing and retention period

L’Ardenaisienne SPRL collects and processes data concerning you for the purposes described below. In this respect, we use both the data that you provide to us and the data that we collect ourselves (for example concerning your visit to our website). We keep personal data for the time necessary for the intended purposes or for the period prescribed by law (obligation to keep accounting documents, etc.).


Execute your order and/or carry out your processing

To fulfill your order, we need your name, e-mail address, address, delivery address, identifiers assigned by the data controller, payment data and sometimes also your telephone number and/or your date of birth. . We will then be able to deliver your order and inform you of the progress of the delivery. We are required by law to keep your order data for seven years.


Sensitive information related to your processing

When you provide us with your sensitive personal data relating to your health, your genetics or your biometrics, either in the context of a physical consultation or by filling in the contact form available on our website , you positively and explicitly express your consent to the processing of this data for the purposes of providing our care services and the prior and subsequent management of your file (Article 6, § 1, a GDPR).

We may also ask you for the following data: your household composition, studies, training, profession, employment and professional activities.

Your personal data is considered confidential information that we never communicate to third parties for direct marketing purposes, unless you have given us your prior consent (articles 6, §1, a and 9, §2, a GDPR).


Personalized content

So that your browsing on our website is pleasant and useful, we keep data on your purchases and your browsing behavior on our website (consultation, clicks, searches). We can thus present you advertisements corresponding to your personal interests thanks to cookies and your IP address. When we use other parties, they are required to respect the confidentiality of the data concerning you. Prefer not to receive personalized ads? In this case, you can refuse cookies (see the point "cookies" below). The shelf life of cookies is limited and differs depending on the cookie.



If you wish, you can create a personal account for which you must enter a username and password. You will therefore not have to enter your data with each new order. In your account, we keep your name, e-mail address, address, delivery address, payment data, telephone number, date of birth (if you indicate it), order history, wishlists and email preferences. We store this personal data on a secure server. You can request the deletion of the data concerning you contained in your account at any time. In any case, we will delete the data concerning you if you have not logged in for seven years.


Improvement of our services and website

To improve our services and our website, we may use your e-mail address to ask you if you wish to participate in a satisfaction survey or market research. When we use other parties, they are required to respect the confidentiality of the data concerning you. The retention period of your personal data differs depending on the survey. As soon as the investigation is completed, we delete all data that can identify you personally.


Social networks

If you use social networks (Facebook...), you can connect to certain pages of our website with your account and share these pages (for example via a "like" or "share" button). We do not have access to your social media account. We advise you to carefully read the privacy policy of the platforms on social networks in order to know what personal data is used, how and for what purposes it is used and how you can adapt your preferences in terms of privacy. respect for privacy.


Abuse and Fraud

We may use customer data to prevent abuse and fraud and to conduct investigations in this regard. If necessary, we can forward customer data to the competent authorities.


Clients and business partners

We also keep personal data on the contact person of our customers and business partners. We treat this data as confidentially as other data relating to our customers.


Legal grounds for processing

L’Ardenaisienne SPRL processes personal data on the basis of the following legal grounds:

  • consent (e.g. sending newsletters and invitations; collecting sensitive data)
  • necessary for the execution of a contract or in the context of pre-contractual measures (executing your order and carrying out your processing, etc.)
  • necessary to comply with a legal obligation or in the pursuit of certain of our legitimate interests such as identifying the representatives of our current and/or potential customers, ensuring the proper functioning of our website and
  • its improvement, even providing us with proof of the proper performance of our obligations and informing our current or potential customers of our new products and services or promotional activities (article 6, §1, f GDPR).
  • necessary to defend our legitimate interest in undertaking

When personal data is processed on the basis of the legal ground of consent, you always have the right to withdraw the consent given.


Transmission to third parties

L’Ardenaisienne SPRL does not sell your personal data to third parties. We share your data internally with our employees (employees or self-employed). In addition, we only share data about you with third parties to:

  • fulfillment of your order;
  • the hosting of the website or the processing of our social networks;
  • setting up the IT infrastructure;
  • creating (and distributing) newsletters and invitations.

Our employees and the third parties we use are required to respect the confidentiality of the data concerning you. We guarantee that they have taken the necessary protective measures for this purpose.

We only share your personal data with suppliers located in the European Union. A transfer with suppliers located outside the European Union could, however, take place to the extent necessary for the performance of the contract that you conclude with us, the implementation of pre-contractual measures taken at your request, the conclusion or the performance of a contract concluded in your interest between us and another natural or legal person, or even the establishment, exercise or defense of legal claims. We will only share your data with third parties outside the EU if they can guarantee its protection based on an adequate resolution of the European Commission.



When you visit our website, small text files, called cookies, are saved on your computer or mobile device. Thanks to cookies, we recognize your device on a subsequent visit, so that you no longer have to enter or download the same information each time. Cookies also give us insight into how you use our website and how we can improve the usability of our services.

You can set your Internet browser so as not to receive cookies, to receive a warning when a cookie is installed or to delete cookies after your session. Some graphic elements may not appear correctly or you may not be able to use certain applications when cookies are disabled in your browser.

We use the following cookies:

Cookies for connection, performance, usability, keyboard usability, visit origin cookies, tracking, multimedia support, statistical and audience cookies, multimedia use, tracking, advertising and sharing cookies content.

These cookies are used anonymously, without identifying you. They are kept on your hard drive for a variable period not exceeding thirteen (13) months.

Some cookies mentioned in their own data protection policies may in particular be placed on your hard drive by the social networks on which you decide to share your experience on our site by activating the sharing buttons.

To prevent or be informed of the creation of cookies, see the following page:

  • (Internet Explorer)
  • (Google Chrome)
  • (Mozilla Firefox)
  • (Safari)

Please note that by disabling cookies, you may not be able to benefit from all the features offered by our website.


Your rights regarding personal data concerning you

You have the right to consult the personal data that we keep about you and you can (have) rectified them if they are inaccurate or incomplete. You can also have the personal data concerning you erased, have their processing restricted and oppose the processing (of part) of this data by us or by one of our subcontractors.

You also have the right to request a copy (in structured, common and machine-readable form) of the personal data concerning you and to have it sent to another party.

You have the right to object free of charge to any processing of personal data concerning you for direct marketing purposes.

To exercise the aforementioned rights, it is sufficient to:

change your account settings yourself; and or
To avoid abuse, we ask you to also send us a copy of your identity card (possibly with a photo ID made invisible).



Do you have questions or complaints about the data that concerns you and the protection of your privacy? Contact us using the contact details listed at the top of this privacy statement.

You always have the right to address your complaint to the Data Protection Authority
(, +32 (0)2 274 48 00,, Rue de la Presse 35, 1000 Brussels).


Modification of the privacy statement

L’Ardenaisienne SPRL may modify its privacy statement. Any such change will be communicated on our website. This privacy statement was last modified on: 05/11/2021